The first step in order to start using M3 Payments platform is to register here. After you’ve finished filling-in all the details, we will get in touch with you as we will need some more documents: national ID, driver’s license, passport, incorporation number (for companies). We will also provide the Payments Contract Agreement that has to be signed by both parties. After completing these steps you will receive the log-in details so you can start using the M3 Payments platform.
Account details must be filled in, at least one user assigned, at least one e-wallet created and funded, as well as one beneficiary defined (at least).
E-Wallets are activated only after being funded. A funding is either a transfer from another e-wallet (through an FX conversion) or a bank transfer operated as indicated on the platform (into the Payments Platform Provider’s bank account, referenced exactly as indicated online).
There are no default e-wallets. E-wallets are created when they are funded (through bank payment orders or FX conversions).
Information required for your payment depends on the payment type (local or standard/SWIFT payment), originating country, payer country, payer legal entity type, beneficiary country, beneficiary entity type and payment destination country.
Please see here the payment schedule supported by the platform.
No. A payment is executed at the requested date (the one chosen when a transfer was created), at the Payments Platform Provider cut-off times.
They are always treated as individual payments.
Balances are updated when payments are actually executed, at cut-off time. There is no place where the current “working balance” can be seen.
An email will be sent to the user who executed the action. Failed payments are also visible in the To Do menu, tab Failed Payments.
At times, the banking network may have to route funds via a corresponding bank to reach your destination; these corresponding banks may levy a transaction charge that will be deducted from the ordered amount. This is more common with US Dollar transactions, so we advise you to send additional funds in order to cover these charges if they occur regularly.
Setting up recipients can be easily managed in the beneficiary manager menu of the dashboard. Nicknames can also be assigned so that you can find them easily in the future.
Please find here a list of the countries currently supported by the platform.
We apply a percentage markup of 0.33% to the exchange rate
For offline onboarding, the fee can be negotiated based on monthly volume.
Our exchange rates are calculated and provided by our payment services providers.
Please remember that your login ID, security questions and password are all case sensitive. Make sure you haven’t got Cap Locks on. Login IDs must also be unique. If you have one user with multiple accounts, he or she must have different logins for each account. If you still cannot access the platform, click on “Forgot Password?” link on the login page (link). This will allow you to reset your login credentials via an automated email service. If you still cannot log in, please contact the Support Team at contact@m3payments.com
